1-Make sure you’re using a laptop, desktop or tablet

If you’re having issues and are using your phone to access the download page, we recommend switching to a computer or tablet device for the best download experience..

2-Try hot-spotting using your phone data

Disconnect from your current wifi network, turn on your phone hotspot (which uses your data) and connect your computer or tablet to your phone hotspot. If you don’t know how to use a hotspot, type the name and model of your phone + “how to hotspot” into Google.

3-Clear your browser cache

We recommend clearing the cache on your web browser. (Google how to do this for your web browser).

4-Try another web browser

If you’re using Chrome, swap to Firefox or Safari etc.

5-Contact our support team

If you’ve tried all of the above steps and you’re still having issues, contact our support team.